Policies

Wholesale Only

All accounts must provide a city or county privilege license; as well as a state tax certificate. . Galt International sells to resellers of our products.

Terms

Galt accepts payment with a valid Visa, MasterCard, or American Express at the time of order. Customers that accumulate $2,500 in purchases may apply for Net 30 terms beginning with their next order (subject to credit approval). There is a 1.5% (per month) late fee applied to balances extending beyond 30 days. C.O.D. orders are not accepted.

Cancellations

Orders may be subject to cancellation if adequate credit status information is not available or if Galt International is unable to obtain alternative means of payment. Customers may request order cancellations via telephone, email, or fax.

Pricing and Minimums

The minimum opening order first time customers is $500.00. Reorders are $500.00 minimum. All prices are subject to change without notice.

Shipping

F.O.B. is Rancho Cucamonga, California. Ground shipments are sent via FedEx Ground or UPS. Larger orders (by size, weight, or oversized items) may be sent via common carrier.

Order Pickup

Customers must specify a pickup date upon notification that an order is ready. If this is not done within 5 days of the requested date, the customer may be subject to a 15% restocking fee.

Backorders

Backorders are automatically generated unless otherwise requested at the time of order.

Damages / Claims

All claims (damages, shortages, etc.) must be filed within 15 days of receipt of merchandise along with pictures. Returns must be approved and may be subject to a 15% restocking fee. You may contact the Claim Department by phone at 1-800-996-7748 or email to info@galtinternational.com. Note: Galt encourages all customers to inspect and count shipments before signing clear. We cannot be responsible for short shipments if verification is not made upon receipt of goods.

Galt products are predominantly hand crafted and may therefore have slight variations in color, texture, or finish. Minor irregularities may occur and are not considered defects.

Contact Information

If you have any questions, you may contact Customer Service by phone at 1-800-996-7748, fax to 909-483-8330, or email to info@galtinternational.com. Office hours are Monday to Friday, 8:30 AM to 5PM PT.

Copyright © 2017 Galt International Company, Inc. • 8833 Flower Road • Rancho Cucamonga • CA 91730 • 909-483-5859 (ph) • 909-483-8330 (fax) • info@galtinternational.com

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