FAQs
Why is my solar item not lighting up?
There could be several reasons why it is not lighting up:
Please make sure the button is in the "on" position when you expose it to sunlight and charge for at least 24 hours. When it is dark enough, the solar panel should automatically turn on the LEDs.
Sometimes the rechargeable batteries included can fail due to a number of reasons including, but not limited to, their recharge cycles, insufficient charging time, or product age.
If you are within the return/exchange window from where you purchased the item, please inquire directly with them.
Is your solar statuary waterproof?
Our solar statuary is intended to be outside and should be able to handle light sprinklers or rainfall. We do not recommend high pressure power-washing or submerging the items in water.
Where can I purchase your items?
Our products are available through a number of online vendors found on the “Where To Buy” page.
Is there any care maintenance for Preserved Boxwood items?
Yes! Our preserved boxwoods can be used in indoors & covered outdoor areas. We highly suggest to keep our preserved boxwood items indoors when not in use. Please avoid direct sunlight and extreme heat. Lightly mist every 1-2 months for best appearances & avoid over-saturating preserved leafs.
Do you provide replacement parts for your items?
Unfortunately, we do not. Our products are packaged and sent as a complete unit and we do not have replacement parts or extra parts available. If there is any problem, please feel free to contact us or return the item to the establishment where it was purchased from.